Returns Policy

1. Purpose

The purpose of this Returns Policy is to provide clear guidelines and procedures for our customers when returning products. We are dedicated to ensuring a transparent and hassle-free return process for our valued customers in Australia.

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2. Eligibility for Returns

Customers are eligible for returns if they meet the following criteria:

  • The return request is made within 30 days of the original purchase date.
  • The item is in its original, unopened, and unused condition.
  • All original product packaging, labels, and tags are intact.
  • The product is not listed under the non-returnable items (see section 3).

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      3. Non-Returnable Items

      Certain items are not eligible for return. These include:

      • Customized or Personalized Products: Products that have been customized to your specifications.
      • Hazardous Materials: Products classified as hazardous materials or flammable liquids, in compliance with Australian safety regulations.
      • Electrical Components: Electrical and electronic components and accessories, for safety and quality assurance reasons.
      • Clearance or Final Sale Items: Products marked as "clearance" or "final sale."
      • Used or Damaged Products: Products that have been installed, used, or damaged.

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        4. Return Process

        To initiate a return, customers should follow these steps:

        1. Contact Customer Support: Reach out to TNKD Customs Customer Support by email (see section 7). You will be required to provide your order number, a brief description of the reason for return, and any relevant images.
        2. Approval: TNKD Customs will review your request. If approved, you will receive instructions on how to return the product.
        3. Prepare the Return: Safely package the item, ensuring it is in its original condition with all accessories, labels, and tags.
        4. Shipping the Return: Arrange for the return shipment and use a trackable shipping service. Customers are responsible for return shipping costs.
        5. Inspection and Refund: Once TNKD Customs receives the returned item and verifies its condition, a refund or exchange will be processed. Refunds will be issued in the original payment method, and the process may take up to 7 business days.

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          5. Refund Policy

          Refunds will be issued for the product's purchase price, excluding any shipping fees or restocking fees. TNKD Customs reserves the right to charge a restocking fee for certain returns, especially those not meeting the eligibility criteria.

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          6. Exchange Policy

          If you wish to exchange an item for a different product, follow the return process (section 4), and specify your exchange preference. TNKD Customs will process the exchange upon receiving the returned item.

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          7. Contact Information

          If you have any questions or require assistance with the return process, please contact TNKD Customs Customer Support:

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          8. Changes to This Policy

          TNKD Customs reserves the right to update or modify this Returns Policy. Customers will be notified of any changes on our website. It is the customer's responsibility to review the policy periodically for updates.